What is Communication?

Having good communication is an essestial part of any job. I expecially learned this from working at the parking office at Louisiana State University. Students, faculty, and visitors would come to this office to get parking passes, pay for tickets, and get their car out of impound. When a person is involved in this type of work they have to be able to have good communication skills. A person that demonstarted excellent communication skills was my superivor Mrs. Debeorah. She showed me how to let a person vent if they come to the office upset. You let the person get out what they have to say first. Once the person has expressed what they want to say, you then restate what they told you. "What you are telling me is...... Is that corret?" Once you know what the person wants you can proceed in helping them. An important rule of communication is to remain open minded and calm. Sometimes when a person is feeling a certain way they can come off as harsh or mean, but you have to put yourself in their shoes and think about what you would want done. Staying calm is essential because nothing happens when everyone is shouting at each other.
When I talk to parents or anyother adult I keep these skills in mind. They really do help you make the best of any situation. Using these skills also shows parents that I am here not help not to destory what they are trying to do. I want them to know that if we work together we will get better results.